General Terms

Welcome to the Stelauris.com online store (hereinafter referred to as the provider) headquartered at the address.

Fulfillment locations – Addresses

US and Mexico: 217 Wrangler Drive, Coppell, Texas, 75019.ƒ
Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
Latvia: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
Spanish: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.

The general terms and conditions govern the operation of the Stelauris.com online store, the rights and obligations of the user, and the business relationship between the provider and the customer. The ownership of the content and all associated elements are entirely owned by the domain owner.

By using the content of the website, you agree to comply with all the conditions outlined in this document.

Prices

All prices on the Stelauris.com website are stated in U.S. dollars (USD), excluding VAT. The provider reserves the right to change prices. Prices are valid at the time the order is placed and have no predetermined validity.

Order

A purchase agreement between the provider and the customer is concluded at the moment the provider confirms the order (the customer receives an electronic confirmation). From this moment, all prices and other conditions are fixed and apply to both the provider and the customer.

Purchase Conditions and Payment Methods

The purchase agreement between the provider and the customer is concluded at the moment the provider confirms the order (the customer receives an electronic confirmation). From this moment, all prices and other conditions are fixed and apply to both the provider and the customer.

The following payment methods are available:

Credit and debit cards (MasterCard, Visa).
PayPal.
Google Pay
Apple Pay

Delivery

Due to shipping costs, if a package is not collected, you are obliged to pay for the shipping costs. Upon returning an uncollected package, an invoice for the shipping costs will be issued, which must be paid within 7 days of receiving the invoice. In the case of a previously uncollected package, future orders will only be possible upon prior payment of the full purchase price. This measure is in place to avoid incurring costs at the company’s expense.

Customer Liability in Case of Uncollected Packages

The shipping cost and courier service are indicated in the final step of the order process, just before submission on the ‘Checkout’ page. If the provider is unable to fulfill their obligations, the customer will be notified, and further steps will be agreed upon.

If the customer does not collect the package for reasons attributable to them (e.g., failure to collect at the address or refusal of the package), the company will charge the actual shipping and return costs. The customer will receive an invoice for the shipping costs, which must be paid within 7 days of receipt.

In cases where the customer has previously failed to collect a package, the company reserves the right to require full prepayment on subsequent orders. This rule aims to prevent unnecessary costs for the company and ensure smooth operations.

Order Tracking

Once the package is shipped, the customer will receive a tracking code and a link where they can track the package.

Right to Withdraw from the Contract

The customer has the right to notify the provider within 14 days of receiving the goods that they are withdrawing from the contract. The customer bears the cost of returning the goods. The goods must be returned undamaged and in the same quantity, unless the goods are destroyed, spoiled, lost, or their quantity has decreased through no fault of the customer.

Warranty and Responsibility for Purchases via Affiliate Links

The products in the Stelauris.com online store fall under the “affiliate product purchase” category.

In our online store, we collaborate with carefully selected partners. In the case of affiliate product purchases, the warranty process is slightly different but still straightforward. We strive to assist you as much as possible with warranty claims and are available for help and support. In cases involving affiliate marketing, the following provisions apply:

Warranty Responsibility: Our online store acts as an intermediary and not as a direct seller of the products. This means that the seller of the product is fully responsible for the warranty and all related obligations, of which you are informed in detail. Warranty conditions are determined by the seller and may vary depending on the product and seller.
Warranty Terms: Every seller is obligated to comply with consumer protection laws. Warranty information is available on the product page in the form of a link, clearly marked for quick access.
Warranty Claims: If you wish to make a warranty claim, the customer must contact the seller directly, where the purchase was made. The Stelauris.com online store cannot intervene or take responsibility in the warranty process but will provide help and support to ensure the process runs smoothly.

By using our online store and making purchases via affiliate links, you agree to the conditions listed above.

Data Protection

The provider commits to protecting all personal data in accordance with the Personal Data Protection Act (ZVOP-1) and the General Data Protection Regulation (GDPR). The privacy policy provides more information about data protection.

Changes to Terms

The website owner may modify the terms of business at any time, with or without prior notice. The changes to the terms come into effect for all users upon publication of the modified terms on the website. It is the user’s responsibility to occasionally read the terms and ensure that the use of the content complies with the terms of business.

Limitation of Liability

The provider strives to ensure the timeliness and accuracy of the information published on its website. However, the characteristics of products, delivery times, or prices may change so quickly that the provider is unable to update the information on the website in time. In such cases, the provider will inform the customer of the changes and allow them to cancel the order or replace the ordered item.

Complaints and Disputes

The provider respects the applicable consumer protection laws and strives to fulfill its duty to establish an effective complaint-handling system. In case of any issues, the customer can contact the provider via phone or email. The complaint-handling process is confidential.

Return and Refund Policy

If you notice any issues with the product, such as incorrect printing, damage, or defects, please notify us within 8 days of receiving the item. For packages lost during transit, please submit a claim no later than 30 days after the estimated delivery date. If the error is on our part, we will correct the issue.

For any questions regarding product or order issues, please submit a problem report using the contact form.

Please note, this addresses are ONLY for returns and not any other type of correspondence, such as notices, letters etc.

The return address is written on the package. Once the shipment is returned, you will receive an email notification.

Packages sent out from our US and Mexico fulfillment centers are returned to: 217 Wrangler Drive, Coppell, Texas, 75019.ƒ
Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.

Incorrect Address

If you provide an incorrect or incomplete address when placing your order, the shipment will be returned. In this case, you are responsible for the costs of reshipping.

Unclaimed Packages

If the package remains unclaimed, placing another order on the website under your name and information will no longer be possible.

Non-returnable Products

For health and hygiene reasons, we do not accept returns of sealed products, such as face masks, which are unsuitable for return after opening. You agree that returned products, such as masks, will be destroyed and will not be re-shipped.

Special Notice for EU Customers

According to European Union law, returns are not possible for:

products made to your specifications or personalized;
sealed products that have been opened and are therefore not suitable for return due to health or hygiene reasons.

Printful and we reserve the right to refuse returns at our discretion.

For more information please contact us and read our FAQ.

Legal Basis

For any disputes between the provider and the customer, the court in Ljubljana has jurisdiction. All contracts and communication between the customer and the provider are conducted in Slovenian. Any questions not explicitly regulated by these terms are governed by the applicable laws of the Republic of Slovenia.

Prohibited Conduct

The use of website content must always comply with Slovenian laws and the laws of the user’s country. The domain owner and manager of the Stelauris.com online store owns all the content on the portal (including the domain and subdomains). Copying content without prior consent is strictly prohibited. This applies to text, video, and photo material, including the text of the terms of business.

Offers, Promotions, and Other Content

The text and image content on the website is owned by Stelauris.com. The presentation of products and services, images, text, and video materials comply with proprietary rights under the applicable legislation in Slovenia. The provider reserves the right to modify or discontinue any aspect of the content, including photographs, video, and textual information, as well as products and promotions, at any time. The provider commits to not publishing misleading information and will operate by the applicable regulations.

Age

By using this website and confirming the order, you declare that you are at least 18 years old and legally capable of entering into a contract.

User Responsibility

The user commits to complying with the applicable laws and rules governing the use of the website and its content. The user is responsible for securing their account information and preventing unauthorized access by third parties.

Commenting/Posting Rules

A list of content and behaviors that are prohibited on the website:

Content that depicts explicit nudity or relates to pornography.
Content that supports, promotes, contains, or links to warez, pirated software, or any other content that violates the law.
Content that is grossly offensive to the community or individuals, including expressions that involve critical prejudice, racism, hate, or excessive vulgarity, and the posting of any indecent, obscene, violent, harassing, or otherwise objectionable material.
Content that leads to or depicts child abuse. Offenders will be reported to the appropriate authorities.
Content that sells or promotes illegal products or services.
Content that infringes any copyright, patent, trademark, service mark, trade name, trade secret, or other intellectual property rights of any third party.
Content promoting mail fraud, pyramid marketing schemes, or other illegal or fraudulent activities.
Content that publishes or discloses any personal or private information about third parties without their explicit consent.
Content or theft thereof derived from the underlying source code, structure, or sequence of any service, solution, or technology of the Stelauris.com website.

The user commits not to post content contrary to applicable laws, hate speech, offensive comments, or inappropriate content. The provider reserves the right to remove content that violates these rules.

Notification

The user will be notified of significant changes and updates to the Stelauris.com website via email, provided they have agreed to receive newsletters.
You agree that you have been informed of all details and conditions of business.

Reserved Rights

The website owner reserves the right to all errors, outdated information, or technical malfunctions. Changes to prices, special promotions, and conditions are valid from the time of publication on the Stelauris.com website.

Additional Information

If you have any questions or need further information, please contact us.

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